Refund policy

Thank you for shopping at SmartShop. To ensure that your experience goes smoothly, we have established a return policy. Please read the following terms carefully:

1. Return Period: You have up to 30 days from the receipt of your order to return an item.
2. Shipping Costs: The customer is responsible for the return shipping costs.
3. Reason for Return: Please provide a reason for the return. This helps us improve our service and better understand your needs.
4. Damaged Items: In the case of a return due to damage or defects, please provide us with photos of the affected item. This allows us to assess the condition and offer you a satisfactory solution.

We are committed to meeting your requirements and are happy to assist you with any questions you may have. Thank you for your understanding and support.

For further inquiries and to request returns, please fill out the contact form Self-service return requests are also possible through your customer account.